Good Design: Building In Important Features From the Start

The game “Deus Ex” is widely regarded as one of the best computer games that has been made so far. It has won a very large number of “best game” awards and regularly shows up in the top 5 of lists of “amazing games”. Deus Ex was released in 2000, designed and developed by Ion Storm under Warren Spector and Harvey Smith and distributed by Eidos. (I mentioned it before in this post, briefly.) Here is the description of this game from Wikipedia:

Set in a dystopian world during the year 2052, the central plot follows rookie United Nations Anti-Terrorist Coalition agent JC Denton, as he sets out to combat terrorist forces, which have become increasingly prevalent in a world slipping ever further into chaos. As the plot unfolds, Denton becomes entangled in a deep and ancient conspiracy, encountering organizations such as Majestic 12, the Illuminati, and the Hong Kong Triads throughout his journey.

Deus Ex had a cyberpunk theme, a world of shadowy corporations and many corruptions of the human soul, ranging from a generally materialistic culture to body implants producing cyborg entities that no longer had much humanity. While looking a lot like a First-Person Shooter (you see through the character’s eyes and kill things), the game also had a great deal of stealth play (sneaking around trying very hard not to get noticed, shot or both). However, what sets DE apart from most other games it that the choice of how you solved most of the problems was pretty much left up to you. This was no accident. The fact that you could solve 99% of the problems in the game by using different forms of violence, many forms of stealth or a combination of these was down to the way that the game was designed.

When I was at Game Masters at ACMI, Melbourne, over the weekend, I was able to read the front page of a document entitled “Just What IS Deus Ex” by Warren Spector. Now, unfortunately, they had a “no photographs” rule so I don’t have a copy of it (and, for what it’s worth, I also interpreted that to mean “no tiresome hand transcription onto the iPhone in order to make a replica” ) but one of the most obvious and important design features was that they wanted to be able to support player exploration: players’ actions had to have consequences and players needed to be able to make their plans, without feeling constrained by the world. (Fortunately, while not being the actual document, there is an article here where Warren talks about most of the important things. If you’re interested in design, have a look at it after you’ve finished this.) Because of this, a number of the items in the game can be used in a number of quite strange ways and, while it appears that this is a bug, suddenly you’ll run across an element of the game that makes you realise that the game designers knew that this was possible.

Do not climb if red lights active!

For example, in the Triad-run Hong Kong of 2052, there is a very tall tower on one edge of the explorable area. There are grenades (LAMs)in the game that adhere ‘magnetically’ to walls and then explode if armed and someone enters their proximity. However, it is possible to use these grenades to climb up walls, assuming you don’t arm them of course, by sticking them to walls, getting close enough to hop up, placing another grenade above you and then doing the same thing. With patience, you can climb quite high. Sounds like a bug, right? Yeah, well, that’s what I thought until I climbed to the top of the tower in Hong Kong and found a guy, one of the Non-Player Characters, standing on top.

This was a surprise but it shouldn’t have been. I’d already realised that there was always more than one way to do things and, because the game was designed to make it is as easy as possible for me to try many paths to achieve success, the writer had put in early hints designed to discourage a ‘blow everything up’ approach. The skill system makes it relatively easy for you to make your life a lot easier by working with what is already in the environment rather than trying to do it all yourself.

In terms of the grenades, rather than just being pictures on a wall, they became real world objects when placed and were as solid as any other element. This allowed them to be climbed and the designers/programmers recognised this by putting a guy on top of a tower that you had no other way to get to (without invoking cheats). The objects in Deus Ex were designed to be as generally usable as possible. The sword could open crates as well (Ok, well much better) than a crowbar could and reduced the need to carry two things. Many weapons came with multiple ammunition types, allowing you to customise your load out to the kind of game you wanted to play. Other nice features included the fact that there very few situations of ‘spontaneous creation’, where monsters appeared at some point in a scripted scene, which would have enforced a certain approach. If you were crawling in somewhere from completely the wrong side, everything would be there and ready, rather than all spontaneously reappearing when you happened to approach from the ‘triggering’ side.

In short, it felt like a real world. (With the usual caveat regarding it being a real world where you are a killer cyborg in 2052.)

The big advantage of this is that you feel a great deal of freedom in your planning and implementation and, combined with the fact that the game reacts and changes to the decisions that you make, this makes the endings of the game feel very personal – when you finally choose between the three possible endings, you do so feeling like the game is actually going along with the persona that you have set up. This increases the level of engagement, achievement and enjoyment.

One of Mark Guzdial’s recent posts talked about the importance of good design when it comes to constructing instructional materials and I couldn’t agree more. Good design at the start, with a clear idea of what you’re trying to achieve, allows you to build a consistent experience that will allow you and your students to achieve your objectives. Deus Ex is, in my opinion, considered one of the best games of the 21st century because it started from a simple and clear design document that was set out to maximise the degree of influence that the player could feel in the game – everyone who plays Deus Ex takes their own path through it, has their own experience and gets something slightly different out of it.

I’m not saying it’s that easy for educational design as a global issue, but it is a very good reminder of why we should be doing good design at the very beginning of our courses!


Wrath of Kohn: Well, More Thoughts on “Punished by Rewards”

Yesterday, I was discussing my reading of Alfie Kohn’s “Punished by Rewards” and I was talking about a student focus to this but today I want to talk about the impact on staff. Let me start by asking you to undertake a quick task. Let’s say you are looking for a new job, what are the top ten things that you want to get from it? Write them down – don’t just think about them, please – and have them with you. I’ll put a picture of Kohn’s book here to stop you looking ahead. 🙂

It’s ok, I’ll wait. Written your list?

How far up the list was “Money”? Now, if you wrote money in the top three, I want you to imagine that this new job will pay you a fair wage for what you’re going to do and you won’t have any money troubles. (Bit of a reach, sometimes, I know but please give it a try.) With that in mind, look at your list again.

Does the word “excellent incentive scheme” or “great bonus package” figure anywhere on that list? If it does, is it in the top half or the bottom half? If Money wasn’t top three, where was it for you?

According to Kohn, very few people actually to make money the top of their list – it tends to be things like ‘type of work’, ‘interesting job’, ‘variety’, ‘challenge’ and stuff like that. So, if that’s the case, why do so many work incentive schemes revolve around giving us money or bonuses as a reward if, for the majority of the population, it’s not the thing that we want? Well, of course, it’s easy. Giving feedback or mentoring is much harder than a $50 gift card, a $2,000 bonus or 500 shares. What’s worse is, because it’s money, it has to be allocated in an artificial scarcity environment or it’s no longer a bonus, it’s an expectation. If you didn’t do this, then the company might go bankrupt.

What if, instead, when you did something really good, you received something that made it easier for you to do all of your work as a recognition of the fact that you’re working a lot? Of course, this would require your manager to have a really good idea of what you were doing and how to improve it, as well as your company being willing to buy you that backlit keyboard with the faux-mink armrest that will let you write reports without even a twinge of arm strain. Some of this, obviously, is part of minimum workplace standards but the idea is that you get something that reflects that your manager understands what you’ve done and is trying to help you to develop further. Carefully selected books, paid trips to useful training, opportunities to further display your skill – all of these are probably going to achieve more of the items on your 10-point list than money will. To quote Kohn, quoting Gruenberg (1980), “The Happy Worker: An Analysis of Educational and Occupational Differences in Determinants of Job Satisfaction”, American Journal of Sociology, 86, pp 267-8:

“Extrinsic rewards become an important determinant of overall job satisfaction only among workers for whom intrinsic rewards are relatively unavailable.”

There are, Kohn argues, many issues with incentive schemes as reward and one of these is the competitive environment that it fosters. I discussed this yesterday so I’ll move to one of the other, which is focusing on meeting the requirements for reward at the expense of quality and in a way that is as safe as possible. Let me give you an example that I recently encountered outside of work: Playing RockBand or SingStar (music games that score your performance). Watch me and my friends who actually sing playing a singing game: yes, we notice the score, but we don’t care about the score. We interpret, we mess around, we occasionally affect the voices of the Victorian-era female impersonator characters from Little Britain. Then watch other groups of people who are playing the game to make the highest score. They don’t interpret. They don’t harmonise spontaneously. In many cases, they barely even sing and focus on making the minimum tunefully accurate noise possible at exactly the right time, having learned the sequence, to achieve the highest score. The quality of the actual singing is non-existent, because this isn’t singing, it’s score-maximisation. Similarly, risk taking has been completely removed. (As an aside, I have excellent pitch and, to my ears, most people who try to maximise their score sound out of tune because they are within the tolerances that the game accepts, but by choosing not to actually sing, there is no fundamental thread of musicality that runs through their performance. I once saw a professional singer deliver a fantastic version of a song, only to be rated as mediocre by the system,)

On Saturday, my wife and I went to the Melbourne-based Australian Centre for the Moving Image (ACMI) to attend the Game Masters gaming exhibition. It was fantastic, big arcade section and tons of great stuff dedicated to gaming. (Including the design document for Deus Ex!) There were lots of games to play, including SingStar (Scored karaoke), RockBand (multi-instrument band playing with feedback and score) and some dancing games. Going past RockBand, Katrina pointed out how little fun the participants appeared to be having and, on looking at it, it was completely true. The three boys in there were messing around with pseudo-musical instruments but, rather than making a loud and joyful noise, they were furrowed of brow and focused on doing precisely the right things at the right times to get positive feedback and a higher score. Now, there are many innovations emerging in this space and it is now possible to explore more and actually take some risks for innovation, but from industry and from life experience, it’s pretty obvious that your perception of what you should be doing and where the reward is going to come from make a huge difference.

If your reward is coming from someone/something else, and they set a bar of some sort, you’re going to focus on reaching that bar. You’re going to minimise the threats to not reaching that bar by playing it safe, colouring inside the lines, trying to please the judge and then, if you don’t get that reward, you’re far more likely to stop carrying out that activity, even if you loved it before. And, boy, if you don’t get that reward, will you feel punished.

I’m not saying Kohn is 100% correct, because frankly I don’t know and I’m not a behaviourist, but a lot of this rings true from my own experience and his use of the studies included in his book, as well as the studies themselves, are very persuasive. I look forward to some discussion on these points!


Training for Resilience: Building Students from Steel, not Pot Metal

Resilience is “… the inherent and nurtured capacity of individuals to deal with life’s stresses in ways that enable them to lead healthy and fulfilled lives” (Howard & Johnson, 1999)

Pot metal can be prone to instability over time, as it has a tendency to bend, distort, crack, shatter, and pit with age. (Pot Metal, Wikipedia)

The steel is then tempered, […]which ultimately results in a more ductile and fracture-resistant metal. [S]teel [is] used widely in the construction of roads, railways, other infrastructure, appliances, and buildings. Most large modern structures […] are supported by a steel skeleton. Even those with a concrete structure will employ steel for reinforcing. (Steel, Wikipedia)

Building strength, in terms of people and materials, has been a human pursuit for as long as we have been human. Stronger civilisations were able to resist invaders, bronze swords shattered and deformed under the blows of iron, steel allowed us to build our cities, our ships, our cars and our air travel industries. Steel requires some care in the selection of the initial iron ore that is used and, for a particular purpose, we have to carefully select the alloy components that we will use to produce just the right steel and then our smelting and casting must be done in the right way or we have to start again. Pot metal, on the other hand, can be made out of just about anything, smelted at low temperatures without sophisticated foundry equipment or specialist tools.

One of these metals drives a civilisation – the other one flakes, corrodes, bubbles, fails and can’t be easily glued, soldered or welded. Steel can be transformed, fused and joined, but pot metal can only be as fit as the day it was made and then it starts a relatively rapid descent into uselessness. Pot metal does have one good use, for making prototypes before you waste better metal, but that just confirms its built-in obsolescence.

One of the most important transitions for any student is from external control and motivation to self-regulation, intrinsically motivated and ready to commit to a reasoned course of action. Of course, such intention is going to wither away quickly if the student doesn’t actually have any real resilience. If the student isn’t “tough enough” to take on the world then they are unlikely to be able to achieve much.

The steel industry is an interesting analog for this. There are many grades of iron ore and some are easier to turn into steel than others because of carbon levels or things like phosphorus contamination. (No, I’m not saying any of our students are contaminated – I’m emphasising regional and graded difference.) While certain ore sources were originally preferred, later developments in technique made it possible to use more and more different starting points. Now, electric arc furnaces can convert pig iron or scrap metal back to new steel easily but require enough power – sensible use of the widest range of resources requires a cheap and plentiful power source.

The educational equivalent of pot metal manufacture is the production of a student who is not ready for the world, is barely fit for one purpose when they graduate and whose skills will degrade over time – because the world develops but their fragile skills base cannot be extended or redeveloped.

Steel, however, can be redeveloped, reworked, extended. We can build ultra-flexible steels, strong steels, hard steels, corrosion resistant steels and we can temper it to make it easier to work with and less likely to break. The steps that we take in the production process are vital but they incur a cost, require careful planning, take skill and can undergo constant improvement if we keep putting effort into the process.

The tempering process is as vital for students as it is for steel because we want the same things. We want a student who will stand strong but be able to bend without breaking. We want a student who is held up by strong ideas, good teaching and a genuine faith in their own abilities – not the rough and ready imitation of completeness that we get from throwing things together.

I’m not suggesting that we heat up our students and throw them into cold oil, as we would quench and temper steel, but it’s important to look at why we heat steel for annealing/tempering and what we intend to achieve. By understanding the steel and the materials science, we know that reaching certain temperatures changes the nature of the material, changing properties such as hardness and ductility. Sometimes we do this to make the material easier to work, sometimes to make it more flexible in use. The key point is that by knowing the material, and by knowing what happens when we apply changes, we can choose what happens. By knowing which factors to combine at key points we can build something incredible.

There’s a lot of literature on resilience, a lot dealing with disadvantaged students, and the words that spring out are things like “attention” and “caring”, “support” and “trust”. Having a positive and high expectation of students helps to build self-esteem and sense of intrinsic worth through the application of extrinsic factors – you don’t have to make life easy for people because all you’re doing then is taking the Pot Metal approach. But making life too hard, through ignorance or carelessness, doesn’t produce resilience. It breaks people.

The notion of the modern steel foundry is probably quite apt here as we’re at a point in our history where we can offer education to most people, with a reasonable expectation of a good outcome. Our processes are steadily improving, resources for assisting students who have previously been disadvantaged are becoming increasingly widespread, students can now study anywhere (to a great extent) and we have a growing focus on educational research as it can be applied back into our teaching institutions. The problem, of course, and as we have already seen with the Electric Arc Furnace, is that smart and powerful machinery needs power to run it.

In this case, that’s us. The high quality students of the future, coming from every possible source, don’t depend upon limited amounts of rare earths and special metals to form the most resilient people. They need us to make sure that we know our students, know how we can build their strength through careful tempering and then make sure that we’re always doing it. The vast majority of the people that I know are doing this and it’s one of the things that gives me great hope for the future. But no more Pot Metal solutions, please!


Thomas Pynchon on Education, as Quoted in Playboy Magazine

I greatly enjoy reading and I read fairly widely. There are books that I enjoy more than others, certainly, but it’s rare that I find a book that doesn’t have something to teach me: in terms of conveyed knowledge, shared experience or the importance of editing. (Sorry, couldn’t resist.) I was thinking about the works of Thomas Pynchon recently and some of the quotes that we have from the author himself, as well as those contained within the books, and one that sticks out for me was:

Why should things be easy to understand?

(Pynchon to Jules Siegel regarding the complexity of “V”, from a Playboy interview, 1977)

“Run away with me.” said Roseman when the coffee came.
“Where?” she asked. That shut him up.
(The Crying of Lot 49, 1966)

It’s a very good question and one I think about a lot. “Too clever by half” and “too difficult to understand” are very easy ways to dismiss people or things that you don’t like. From an educator’s viewpoint, this is a constant hurdle that we have to leap across, especially if the students in our care have only been exposed to the easily digestible up until now. I’ve talked before about dependence on a single point of authority, which will give you all the answers in due time, and it’s not a great way to train critical thinkers – of course, it’s the antithesis.

Most things are not easy to understand, which is why teachers exist. If we could have solved the transfer of knowledge problem the moment we set stylus to clay on the banks of the Tigris, then we would have done so. Our history is full of easy discoveries of things that just happen, as well as the more complex that required diligence and sacrifice of effort. Grapes turn into wine in the presence of oxygen – the wine industry was going to happen the moment the first time a goatherd noticed her goats falling over. Knowledge does not flow from person to person as easily. There are internal barriers to deal with in transmission from you to the world, then the mutagenic ether of knowledge transmission from person to person, and finally the barriers inside the head of the receiver.

If it was going to happen, then perhaps it would have happened when we developed libraries. You could go in and browse the collected thoughts of generations. Yet, we still needed teachers and educational institutions and, while it is easy to say that this is a requirement for certification and the associated authorities, the successful person has not needed an armful of qualifications and parchments until relatively recently, so while we are suffering from a deluge of over-dependence on certification, I don’t see this as the leading justification for the role of the teacher in knowledge transfer.

One of the critical roles of the educator is to take things that are complicated and hard to understand and, with a knowledge of what the students need and their developmental stage, present the information in a way that it is comprehensible. Now, I realise that this puts me at odds, again, with people who believe that students have to struggle to attain knowledge, to demonstrate their effort and to maintain the worth of the discipline. I don’t believe that’s the role of an educator – I think that life will throw up quite enough barriers to achieving success without me force-failing someone because he or she slightly under-performs relative to other students. It’s not as if you send a child to primary school expecting that 25% of them will validly fail. (If you do, I’m both stunned and I’d love to see your reasoning!) I’ve talked with educators who are required to fail students, as part of curve grading, because their entry requirements allow anyone to come in, with any level of preparation. Those same educators are, for the most part, demoralised and unconvinced of the path that they are required to take – but they have families, and mortgages, and would like to eat tomorrow. When we walk about making things hard to understand, or not making them easier to understand, we are not only robbing the students of the joy of discovery and the thrill of legitimate achievement, we are robbing ourselves of the joy of the student who actually gets it. Yes, education is more than a linked set of “A-ha” moments but they are the sweetest fruit in a vast, ancient and ever-growing orchard.

No, I’m not (and am never) saying that anyone should automatically pass. But if someone has done what we’ve asked them to do and we have not demanded some supplication to a towering monument of obscurity in order to make them fight their way through to the facts, then I would expect a reasonably prepared student to ‘pass’ – and by that I mean take in the knowledge, incorporate it and be able to make use of it, building upon it in the future.

I, like most academics in Australia, get a lot of sample textbooks to assess for use in courses and my assessment criteria are very simple. How far can I read through the book before I get confused? How useful is the index in dealing with that confusion? Can I find the answer to a straightforward and relevant question within a couple of minutes? Can I find my way through the book?

I have four degrees, including a PhD. I am well-read and pretty literate. I have knowledge built around industry, Army, manual labour and academia. If a textbook is confusing me then it is utterly useless for my students. There is no need for things to be easy to understand but, if I am going to educate people, then I have to make sure that I put things together in a way that a reasonably prepared student can learn the knowledge that I need her or him to learn. We don’t need to require that everything be simple, we just have to remember that there is already an army of knowledge transformers, teachers, who are there in order to turn the complex into the simple for the purposes of learning.

We can retain our complexity, as long as we retain sight of our requirement to educate fairly and honestly. Pynchon’s question is ageless and still, very, valid.


The Fisher King: Achievement as Journey, rather than Objective

(There are spoilers for the 1991 movie “The Fisher King” contained within, so proceed forewarned.)

It is sometimes hard for students to understand why undertaking a particular piece of work, in a certain way and at a certain time, is so important to us. For us, as educators, knowledge is developed and constructed through awareness, practice, understanding and application, as well as the further aspects of higher-level intellectual development. When we teach something, doing the assigned homework or assignment is an important reinforcing step. We can regard these assignments in two ways: formative (where we provide feedback and use it to guide improvement) and summative (where we measure the degree to which the students have achieved the standard required, compared to some benchmarks that are important to the course). Summative activities tend to be at the end of instructional units and formative tend to be throughout, for the obvious reasons, but, more pertinently to the discussion at hand, summative activities are often seen as “high-stakes”, where formative are seen as “low”.

The problem with a high-stakes activity is that we can inadvertently encourage behaviour, such as copying, plagiarism or cheating, because students feel so much pressure to achieve and they don’t feel that there is sufficient possibility of redemption in the face of not achieving the required standard. (And, yes, from a previous post, some people start out with the intention to cheat but I shall ignore them for all of the reasons that I have previously stated.)

Ultimately, all of our assignments contribute to the development of knowledge – or they should. The formative ones, as we know, should be placed to encourage the exchange of views between student and teacher, allowing us to guide and shape in an ongoing way, where the summative ones allow us to draw a line and say “Knowledge attained, now we can move on.” Realistically, however, despite the presence of so many summative assessments during and at the end of each course, the journey through University is just that – a journey – and I sometimes present it in this light to those students who have difficulty understanding the “why” of the assignments. I try never to resort to “because I say so”, as this really exchanges no knowledge, but I’m too honest to tell that I’m not at least tempted to say this sometimes!

One of my favourite movies is the 1991 Terry Gilliam film “The Fisher King“, with Robin Williams, Jeff Bridges, Mercedes Ruehl and Amanda Plummer. This is loosely based on legend of The Fisher King, from the often contradictory and complicated stories that have arisen around the Holy Grail over the last few hundred years, and I don’t have the time to go into detail on that one here! But the core is quite simple. One man, through a thoughtless and cruel act, causes a chain of events that leads to the almost total destruction of another’s world. Meeting each other, when both are sorely wounded by their troubles, they embark upon a journey that offers redemption to the first and healing to the second. (This is perhaps the most vague way to tell a fantastic story. I strongly recommend this movie!)

The final aspect of the movie is Jack’s quest to retrieve a simple cup that Parry has identified as the Holy Grail, and that Parry has been seeking since his descent into madness. After a beating that leaves Parry comatose in hospital, Jack dons Parry’s anachronistic garb and breaks into the house of a famous architect to retrieve the simple cup. When there, he also manages to save the architect’s life, redeeming himself through both his desire to challenge his own boundaries to seek the cup for Parry and by counter-balancing his previous cruelty with an act of life-saving kindness. The cup is, of course, still a cup but it is the journey that has brought Jack back to humanity and, as he hands the simple cup to Parry who lies unseeing in a hospital bed, it is the journey that transforms the cup into the grail for long enough that Parry wakes up.

We are all on a journey, one that we set out on when we were born and one that will finish when we breathe our last, but I think our reactions to the high-stakes events in our lives are so often a reflection of those who taught us, seen through the lens of our own personality. That’s why I like to talk to students about the requirements for the constant challenges, the quests, the moments that are high-stakes, in the context of their wider journey – in the quest for knowledge, rather than the meeting of requirements for a degree.

Are you just after the piece of paper for your degree? Need the credits? Then cheating is, in some ways of thinking, a completely valid option if you can rationalise it.

Are you on a journey to develop knowledge? Need to understand everything? Then cheating is no longer an option.

Knowledge is transforming. There is no doubt about this. We learn something new and it changes the world, or us, or both! When we learn something well enough, we can create new knowledge or share our knowledge with new people. There is no doubt that the journey transforms the mundane around us into something magical, occasionally something mystical, but it is important to see it as a journey that will help us to build our achievements, rather than a set of objectives that we tick off to achieve something that is used as a placeholder for the achievement.

As I always say to my students, “If you have the knowledge, then you’re really likely to pass the course and do well. If you just try and study for the exam, then you’re not guaranteed to have the knowledge.” Formative or summative, if you regard everything we’re doing as steps to increase your knowledge, and we construct our teaching in order to do that, the low stakes and the high stakes have similar benefit, even if one isn’t so much constructed for direct feedback. If we also make sure that we are not dismissive in our systems and can even offer redemption in cases of genuine need, then our high stakes become less frightening and there is no Red Knight stalking our moments of peace and happiness, forcing us into dark and isolated pathways.


The Big Picture and the Drug of Easy Understanding: Part I

There is a tendency to frame artistic works such as films and books inside a larger frame. It’s hard to find a fantasy novel that isn’t “Book 1 of the Mallomarion Epistemology Cycle” or a certain type of mainstream film that doesn’t relate to a previous film (as II, III or higher) or as a re-interpretation of a film in the face of another canon (the re-re-reboot cycle). There are still independent artistic endeavours within this, certainly, but there is also a strong temptation to assess something’s critical success and then go on to make another version of it, in an attempt to make more money. Some things were always multi-part entities in the planning and early stages (such as the Lord of the Rings books and hence movies), some had multiplicity thrust upon them after unlikely success (yes, Star Wars, I’m looking at you, although you are strangely similar to Hidden Fortress so you aren’t even the start point of the cycle).

From a commercial viewpoint, selling something that only sells itself is nowhere near as interesting as selling something that draws you into a consumption cycle. This does, however, have a nasty habit of affecting the underlying works. You only have to look at the relative length of the Harry Potter books, and the quality of editing contained within, to realise that Rowling reached a point where people stopped cutting her books down – even if that led to chapters of aimless meandering in a tent in later books. Books one to three are, to me, far, far better than the later ones, where commercial influence, the desire to have a blockbuster and the pressure of producing works that would continue to bring in more consumers and potentially transfer better to the screen made some (at least for me) detrimental changes to the work.

This is the lure of the Big Picture – that we can place everything inside a grand plan, a scheme laid out from the beginning, and it will validate everything that has gone before, while including everything that is yet to come. Thus, all answers will be given, our confusion will turn to understanding and we will get that nice warm feeling from wrapping everything up. In many respects, however, the number of things that are actually developed within a frame like this, and remain consistent, is very small. Stephen King experimented with serial writing (short instalments released regularly) for a while, including the original version of “The Green Mile”. He is a very talented and experienced writer and he still found that he had made some errors in already published instalments that he had to either ignore or correct in later instalments. Although he had a clear plan for the work, he introduced errors to public view and he discovered them in later full fleshings of the writing. He makes a note in the book of the Green Mile that one of the most obvious, to him, was having someone scratch their nose with their hand while in a straitjacket. Not having all of the work to look at leaves you open to these kinds of errors, even where you do have a plan, unless you have implemented everything fully before you deploy it.

So it’s no surprise that we’re utterly confused by the prequels to Star Wars, because (despite Lucas’ protestations), it is obvious that there was not even a detailed sketch of what would happen. The same can be said of the series “Lost” where any consistency that was able to be salvaged from it was a happy accident, as the writers had no idea what half of the early things actually were – it just seemed cool. And, as far as I’m concerned, there is no movie called Highlander 2.

Seriously, this is just someone attempting Photoshop. Anything else is untrue.

(I should note that this post is Part 1 of 2, but I am writing both parts side by side, to try and prevent myself from depending in Part 2 upon something that I got wrong in Part 1.)

To take this into an educational space, it is tempting to try and construct learning from a sequence of high-reward moments of understanding. Our students are both delighted and delightful when they “get” something – it’s a joy to behold and one of the great rewards of the teacher. But, much like watching TED talks every day won’t turn you into a genius, it is the total construction of the learning experience that provides something that is consistent throughout and does not have to endure any unexpected reversals or contradictions later on. We don’t have a commercial focus here to hook the students. Instead, we want to keep them going throughout the necessary, but occasionally less exciting, foundation work that will build them up to the point where they are ready to go, in Martin Gardner’s words, “A-ha!”

My problem arises if I teach something that, when I develop a later part of the course, turns out to not provide a complete basis, reinterprets the work in a way that doesn’t support a later point or places an emphasis upon the wrong aspect. Perhaps we are just making the students look at the wrong thing, only to realise later that had we looked at the details, rather than our overall plan, we would have noticed this error. But, now, it is too late and the wrong message is out there.

This is one of the problems of gamification, as I’ve referred to previously, in that we focus on the drug of understanding as a fiero (fierce joy) moment to the exclusion of the actual education experience that the game and reward elements should be reinforcing. This is one of the problems of stating that something is within a structure when it isn’t: any coincidence of aims or correlation of activities is a happy accident, serendipity rather than strategy.

In tomorrow’s post, I’ll discuss some more aspects of this and the implications that I believe it has for all of us as educators.


HERDSA 2012: Final Keynote, “Connecting with the Other: Some ideas on why Black America likes to sing Bob Dylan”, Professor Liz McKinley

I’ve discussed this final talk in outline but it has had such an impact on me that I wanted to share it in its own post. This also marks the end of my blogging from HERDSA, but I’m sure that you’ve seen enough on this so that’s probably a good thing. (As a note, the next conference that I’ll be at is ICER, in September, so expect some more FrenetoBlogging (TM) then.)

Professor Elizabeth (Liz) McKinley has a great deal of experience in looking at issues of otherness, from her professional role in working with Māori students and postgraduates, and because she is of Ngāti Kahungunu ki Wairarapa and Ngāi Tahu descent herself. She began her talk with a long welcome and acknowledgement speech in an indigenous language (I’m not sure which one it was and I haven’t been able to find out), which she then repeated in English, along with an apology to the local indigenous peoples for her bad pronunciation of some of their words.

She began by musing on Bob Dylan, poet, protest song writer, and why his songs, especially “Blowing in the Wind”, were so popular with African Americans. Dylan’s song, released at a turbulent time in US History, asked a key question: “How many roads must a man walk down, before you call him a man?” At a time when African Americans were barely seen as people in some quarters, despite the Constitutional Amendments that had been made so long before, these lyrics captured the frustrations and aspirations of the Black people of the US and it became, in Professor McKinley’s opinion, anthemic in the civil rights movement because of this. She then discussed how many of Bob Dylan’s other songs had been reinterpreted, repurposed, and moved into the Black community, citing “Mr Tambourine Man” as covered by Con Funk Shun as an example of this. (I have been unable to locate this on Youtube or my usual sources but, I’ve been told, it’s not the version that you’re used to and it has an entirely new groove.)

Reinterpretation pays respect to the poet but we rediscover new aspects about the work and the poet and ourselves when we work with another artist. We learn from each other when we share and we see each other’s way of doing things. These are the attributes that we need to adopt if we want to bring in more underrepresented and disadvantaged students from outside of our usual groups – the opportunities to bring their talents to University to share them with us.

She then discussed social justice education in a loose overview: the wide range of pedagogies that are designed to ameliorate the problems caused by unfair practices and marginalisation. Of course, to be marginalised and to be discriminated against, we must have a dominant (or accepted) form, and an other. It is the Other that was a key aspect of the rest of the talk.

The Other can be seen in two very distinct ways. There is the violent Other, the other that we are scared of, that physically repels us, that we hide from and seek to destroy, sideline or ignore. This is drive by social division and inequity. When Gil Scott-Heron sang of the Revolution that wouldn’t be televised, he was speaking to his people who, according to people who look like me, were a violent and terrifying Otherness that lived in the shadows of every city in America. People are excluded when they don’t fit the mainstream thinking, when we’re scared of them – but we can seek to understand the other’s circumstances, which are usually a predicament, to understand their actions and motivations so that we can ameliorate or remedy them.

But there is also the non-violent Other, a philosophical separation, independent of social factors. We often accept this Other, letting it be different and even seeking knowledge from this unknowable other and, rather than classify it as something to be shunned or feared, we defer our categorisation. My interpretation of this non-violent other is perhaps that of those who seek religious orders, at the expense of married life, even small possessions or a personal life within a community that they control. In many regards this is very much an Otherness but we have tolerated and welcomed the religiously Other into our lives for millennia. It has only been reasonably recently that aspects of this, for certain religious orders, has now started to associate a violent Otherness with the mystical and philosophical Otherness that we would usually associate with clerics.

Professor McKinley went on to identify some of the Others in Australia and New Zealand: the disadvantaged, those living in rural or remote areas, the indigenous peoples. Many of the benchmarks for these factors are set against nations like the UK, the US and Canada. She questioned why, given how different our nations are, we benchmarked ourselves against the UK but identified that all of this target setting, regardless of which benchmarks were in use, were set against majority groups that were largely metropolitan/urban and non-indigenous. In New Zealand, the indigenous groups are the Māori and the Pacific Islanders (PI), but there is recognition that there is a large degree of co-location between these peoples and the lower socio-economic status groups – a double whammy as far as Otherness goes compared to affluent white culture.

Professor McKinley has been heavily involved and leading three projects, although she went to great lengths to thank the many people who were making it all work while she was, as she said, running around telling everyone about it. These three projects were the Starpath Project, the Māori and Indigenous (MAI) Doctoral Programme, and the Teaching and Learning in the Supervision of Māori PhD students (TLRI).

The Starpath Project was designed to undertake research and develop and evaluated evidence-based initiatives, designed to improve educational participation and achievement of students from groups currently under-represented in degree level education. This focuses on the 1st decile schools in NZ, those who fall into the bottom 10%, which includes a high proportion of Māori and PI students. The goal was to increase the number of these students who went into Uni out of school, which is contrary to the usual Māori practice of entering University as mature age students when they have a complexity in their life that drives them to seek University (Liz’s phrase, which I really like).

New Zealand is trying to become a knowledge economy, as they have a small population on a relatively small country, and they want more people in University earlier. While the Pākehā, those of European descent, make up most of those who go to Uni, the major population growth is the  Māori and PI communities. There are going to be increasingly large economic and social problems if these students don’t start making it to University earlier.

This is a 10-year project, where phase 1 was research to identify choke points and barriers in to find some intervention initiatives, and phase 2 is a systematic implementation, transferable, sustainable, to track students into Uni. This had a strong scientific basis with emphasis on strong partnerships, leading to relationships with nearly 10% of the secondary schools in New Zealand, focused on the low decile groups that are found predominantly around Auckland. The partnerships were considered to be essential here and the good research was picked up and used to form good government policy – a fantastic achievement.

Another key aspect, especially from the indigenous perspective, was to get the families on board. By doing this, involving parents and family, guardian participation in activities shot up from 20% to 80% but it was crucial to think beyond the individual, including writing materials for families – parents and children. Families are the locus of change in these communities. Part of the work here involved transitions support for students to get from school to uni, supported by scholarships to show both the students and the community that they can learn and achieve to the same degree as any other student.

One great approach was that, instead of targeting the disadvantaged kids for support, everyone got the same level of (higher) support which normalised the student support and reduced the Otherness in this context.

The next project, the MAI programme, was a challenge to Māori researchers to develop a doctoral programme and support that didn’t ignore the past while still conforming to the academic needs of the present. (“Decolonizing methodologies: Research and Indigenous Peoples” by Linda Tuhiwai Smith, 1999, was heavily referenced throughout this.) Māori students have cultural connections and associations that can make certain PhD work very difficult: consider a student who is supposed to work with human flesh samples, where handling dead tissue is completely inappropriate in Māori culture. It is profoundly easy, as well as lazy, to map an expectation of conformity over the top of this (Well, if you’re doing our degree then you follow our culture) but this is the worst example of a colonising methodology and this is exactly what MAI was started to address.

MAI works through communities, meeting regularly. Māori academics, students and cultural advisors meet regularly to alleviate the pressures of cross-cultural issues and provide support through meetings and retreats.

The final project, the Māori PhD project, was initiated by MAI (above) to investigate indigenous students, to understand why they were carrying out their PhDs. Students were having problem, as with the tissue example above, so the project also provided advice to institutions and to students, encouraging Pākehā supervisors to work with Māori students, as well as the possibility of Māori supervision if the student needed to feel culturally safe. This was a bicultural project, with five academics across four institutions.

From Smith, 1997, p203, “educational battleground for Māori is spatial. It is about theoretical spaces, pedagogical spaces, structural spaces.” From this project there were differences in what the students were seeking and the associated pedagogies. Some where seeking difference from their own basis, an ancestral Māori basis. Some were Māori but not really seeking that culture. Some, however, were using their own thesis to regain their lost identity as Māori.

The phrase that showed up occasionally was a “colonised history” – even your own identity is threatened by the impact of the colonists on the records, memories and freedoms of your people. We had regularly seen colonists move to diminish and reduce the Other, as a perceived threat, where they classify it as a violent other. The third group of students, above, are trying to rebuild what it meant to be Māori for them, in the face of New Zealand’s present state as a heavily colonised country, where most advantage lies with the Pākehā and Asian communities. They were addressing a sense of loss, in the sense of their loss of what it meant to be Māori. This quest for Māori identity was sometimes a challenge to the institution, hence the importance of this project to facilitate bicultural understanding and allow everyone to be happy with the progress and nature of the study.

At this point in my own notes I wrote “IDENTITY IDENTITY IDENTITY” because it became clearer and clearer to me that this was the key issue that is plaguing us all, and that kept coming up at HERDSA. Who are we? Who is my trusted group? How do I survive? Who am I? While this issues, associated with Otherness in the indigenous community, are particularly significant for low SES groups and the indigenous, they affect all of us in this times of great change.

An issue of identity that I have touched on, and that Professor McKinley brought up in her talk, was how we establish the identity of the teacher, in order to identify who should be teaching. In Māori culture, there are three important aspects: Matauranga (Knowledge), Whakapapa (ancestral links) and Tikanga (cultural protocols and customs). But this raises pedagogical issues, especially when two or more of these clash. Who is the teacher and how can we recognise them? There are significant cultural issues if we seek certain types of knowledge from the outside, because we run headlong into Tikanga. These knowledge barriers may not be flexible at all, which is confronting to western culture (except for all of the secret barriers that we choose not to acknowledge). The teachers may be parents, elders, grandparents – recognising this requires knowledge, time and understanding. And, of course, respect.

Another important aspect is the importance of the community. If you, as a Māori PhD student, go to a community and ask them to answer some questions, at some stage in the future, they’ll expect you back to help out with something else. So, time management becomes an issue because there is a spirit of reciprocity that requires the returned action – this is at odds with restricted time for PhDs and the desire for timely completion if you have to disappear for 2 weeks to help build or facilitate something.

Professor McKinley showed a great picture. A student, graduating with PhD gown surmounted by the sacred cloak of the Māori people. They have to have a separate graduation ceremony, as well as the small ‘two tickets maximum’ one in the hall, because community and family pride is strong – two tickets maximum won’t accommodate the two busloads of people who showed up to see this particular student graduate.

The summary of the Other was that we have two views:

  • The Other as a consequence of social, economic and/or political disaffiliation (Don’t pathologise the learning by diagnosing it as a problem and trying to prescribe a remedy.)
  • As an alterity that is independent of social force. (Welcoming the other on their own terms. A more generous form but a scarier form for the dominant culture.)

What can we learn from the other? My difference matters to my institution. We need to ensure that we have placed our ethics into social justice education – this stance allows us how to frame ethics across the often imposed barriers of difference.

Professor McKinley then concluded by calling up some of her New Zealand colleagues to the stage, to close the talk with a song. An unusual (for me) end to an inspiring and extremely thought-provoking talk. (Sadly, it wasn’t Bob Dylan, but it was in Māori so it may have secretly been so!)


HERDSA 2012: Final general session – connecting with the community.

Today I’m sitting in a session whose theme is engagement and connection, with the community, with Vocational Education and Training (VET) and the university-school relationship. All of this goes to our greater role in the community, as knowledge leaders, as mentors and in giving value to the community as a whole. This post is the first of a couple that I want to make about this session.

It would be fairly easy to only think about the students who are already in your class and, given that they’ve got in, that it is up to the student to do all of the heavy lifting to stay there but it’s becoming increasingly obvious that there are many students who, for reasons beyond their control, will have difficulty even making it to University, let alone staying there.

The first talk discussed the issues from the rural Canberra perspective. For those who don’t know, Australia is heavily urbanised with a coastal major city focus. There is still a rural community but with 201o numbers of rural population estimated at less than 2.5 million and steadily declining, Australia’s population heart is its cities. The declining rural employment sector and the movement of population, jobs and resources to the cities is leading to a drop in standards of living and rising unemployment. This is accompanied by a low percentage of families who have engaged in higher education and a very low level of attainment of the final years of secondary education. These low engagement rates with high secondary and higher ed make perfect sense when lifetime jobs are there without much further training, or with low levels of VET assistance, but become a trap once unskilled or traditionally apprenticed roles start to dry up.

The Commonwealth Government (that’s the Australian Federal Government for those who don’t know that we’re a commonwealth) has identified that they want to see a lot more low socio-economic status (SES) participants in higher ed by 2020 as they are largely unrepresented in the existing higher ed community. As people who did not traditionally attend University, this is a rich source of new students – assuming that we can solve some of the key problems in engaging, preparing and retaining these students.

Barbara Cram presented a paper on “Establishing a regional enabling pilot programme through uni-community engagement” which deals with the rural catchment area around the University of Canberra. Canberra, Australia’s capital city, is situated in the middle of a rural area and U Canberra sees itself as the University of the surrounding district. (The Australian National University is also in Canberra but, I believe, tends to focus on urban students from around Australia.) In the areas surrounding Canberra, roughly 8% of people have Bachelors’ degrees, well below the national levels, and, more depressingly, up to 50% of students who finish their schooling do not go on to either employment or further study. The social implications of this are profound – a community steadily heading towards disengagement and multi-generational unemployment, reducing opportunities further.

University of Canberra’s goal was to enhance regional participation in higher education in a thin market but what does it take to establish a new program in a regional town using a community-based participatory approach? The strategy is to use a community-based partnership strategy to develop community trust and to ensure that the community sees the value of the offering. Two course styles were offered: a community capacity development course (volunteer training and Certificate IV courses), or an enabling (university preparation) course. The community that U Can were working with, the town of Merimbula, decided that an enabling course was the best way forward.

The UCanReach program ran over 14 weeks, 2 evenings a week, and allowed participants to study three units: Learning at University, Communicating for Professional Futures (analysis of, and practice in, the range of text types of u/grad study), and Understanding Community (critical analysis, active participation, independent learning, primary and secondary research and academic literacy). The support provided here was considered critical to the success of the program, including in-house tutoring if students had particular difficulties and taxi vouchers to get people to the course if required. The support, from library resources to putting books into local bookshops, was based on the principle that all barriers to attendance should be reduced.

The overall results were very promising. From the 16 students who started, 14 stayed to the end of the course and, in an equivalence test to assess their University entrance rank, scored in the band 74-89 (out of 100). The benefits identified, through surveying, included the obvious educational benefits, economic and financial benefits, employment prospects, personal/family benefits and the community/social benefits. Ultimately, the last should be no great surprise, because there is less need to give support to these people and this reverses the overall trend of decline.

The major lessons learned here were that communities do place high value on university-community engagement but they need long lead times to ensure broad community-based promotion and ensures sustainable class sizes. Localisation into the community is important. You need to train local tutors in overall resources, keep links between the university and the students to maintain motivation, but relationship with other universities in the region is also important as enabled students may move to other Universities. However, support can’t finish at the end of the course. The presenter identified that there is still a need to provide scholarships for graduates wanting to study in Canberra.

The risks for the future, given how fragile this engagement is and that ongoing support is required, include the increasing costs for the students. When first run, the only cost was $40 for the textbook. Now, student amenities fees are going to add $200 for this. It is, of course, the mistake of privilege to make such statements as “well, if it’s important, then it’s only $200” and pick something that we perceive as a luxury for the target group to forgo. I found this talk interesting from many perspectives and also went up to thank the presenter for their efforts in trying to make a positive change to their region which, ultimately, will have great benefits for the community.


HERDSA 2012: Session 1 notes – Student Wellbeing

I won’t be giving detailed comments on all sessions – firstly, I can’t attend everything and, secondly, I don’t want you all to die of word poisoning – but I’ve been to a number of talks and thought I’d discuss those here that really made me think. (My apologies for the delay. I seem to be coming down with a cold/flu and it’s slowing me down.)

In Session 1, I went to a talk entitled “Integrating teaching, learning, support and wellbeing in Universities”, presented by Dr Helen Stallman from University of Queensland. The core of this talk was that, if we want to support our students academically, we have to support them in every other way as well. The more distressed students are, the less well they do academically. If we want good outcomes, we have to able to support students’ wellbeing and mental health. We already provide counselling and support skill workshops but very few students will go and access these resources, until they actually need them.

This is a problem. Tell a student at the start of the course, when they are fine, where they can find help and they won’t remember it when they actually may need to know where that resource is. We have a low participation in many of the counselling and support skill workshop activities – it is not on the student’s agenda to go to one of these courses, it is on their agenda is to get a good mark. Pressured for time, competing demands, anything ‘optional’ is not a priority.

The student needs to identify that they have a problem, then they have to be able to find the solution! Many University webpages not actually useful in this regard, although they contain a lot of marketing information on the front page.

What if we have an at-risk profile that we can use to identify students? It’s not 100% accurate. Students who are ‘at risk’ may not have problems but students who don’t have the profile may still have problems! We don’t necessarily know what’s going on with our students. Where we have 100s of students, how can we know all of them? (This is one of the big drivers for my work in submission management and elastic time – identifying students who are at risk as soon as they may be at risk.)

So let me reiterate the problem with the timing of information: we tend to mention support services once, at the start. People don’t access resources unless they’re relevant and useful at the particular time. Talking to people when they don’t have a problem – they’ll forget it.

So what are the characteristics of interventions that promote student success:

  • Inclusive of all students (and you can find it)
  • Encourages self-management skills  (Don’t smother them! Our goal is not dependency, it’s self-regulation)
  • Promotes academic achievement (highest potential for each of our students)
  • Promotes wellbeing (not just professional capabilities but personal capabilities and competencies)
  • Minimally sufficient (students/academics/unis are not doing more work than they need to, and only providing the level of input that is required to achieve this goal.)
  • Sustainable (easy for students and academics)

Dr Stallman then talked about two tools – the Learning Thermometer and The Desk. Student reflection and system interface gives us the Learning Thermometer, then automated and personalised student feedback is added, put in by academic. Support and intervention, web-based, as a loop around student feedback. Student privacy data is maintained and student gets to choose intervention that is appropriate. Effectively, the Learning Thermometer tells the student which services are available, as and when they are needed, based on their results, their feedback and the lecturer’s input.

This is designed to promote self-management skills and makes the student think “What can I do? What are the things that I can do?” Gives students of knowledge of which resources they can access. (And this resource is called “The Desk”) Who are the people who can help me?

What is being asked is: What are the issues that get in the way of achieving academic success?

About “The Desk”: it contains quizzes related to all part of the desk that gives students personalised feedback to give them module suggestions as appropriate. Have a summary sheet of what you’ve done so you can always remember it. Tools section to give you short tips on how to fix things. Coffee House social media centre to share information and pictures (recipes and anything really).

To allow teachers to work out what is going on, an addition to the Learning Thermometer can give the teacher feedback based on reflection and the interface. Early feedback to academics allows us to improve learning outcomes. THese improvements in teaching practices. (Student satisfaction correlates poorly with final mark, this is more than satisfaction.)

The final items in the talk focussed on:

  • A universal model of prevention
  • All students can be resilient
  • Resources need to be timely relevant and useful
  • Multiple access points
  • Integrated within the learning environment

What are the implications?

  • Focus on prevention
  • Close the loop between learning, teaching, wellbeing and support
  • More resilient students
  • Better student graduate outcomes.

Overall a very interesting talk, which a lot of things to think about. How can I position my support resources so that students know where to go as and when they need them? Is ‘resiliency’ an implicit or explicit goal inside my outcomes and syllabus structure? Do the mechanisms that I provide for assessment work within this framework?

With my Time Banking hat on, I am always thinking about how I can be fair but flexible, consistent but compassionate, and maintain quality while maintaining humanity. This talk is yet more information to consider as I look at alternative ways to work with students for their own benefit, while improving their performance at the same time.

Contact details and information on tools discussed:

h.stallman@uq.edu.au
http://www.thelearningthermometer.org.au
http://www.thedesk.org.au
thedesk@uq.edu.au


You’re Welcome On My Lawn But Leaf Blowers Are Not

I was looking at a piece of software the other day and, despite it being a well-used and large-userbase piece of code, I was musing that I had never found it be particularly fit for purpose. (No, I won’t tell you what it is – I’m allergic to defamation suits.) However, my real objections to it, in simple terms, sound a bit trivial to my own ears and I’ve never really had the words or metaphors to describe it to other people.

Until today.

My wife and I were walking in to work today and saw, in the distance, a haze of yellow dust, rising up in front of three men who were walking towards us, line abreast, as a street sweeping unit slowly accompanied them along the road. Each of the men had a leaf blower that they were swinging around, kicking up all of the Plain Tree pollen/dust (which is highly irritating) and pushing it towards us in a cloud. They did stop when they saw us coming but, given how much dust was in the air, it’s 8 hours later and I’m still getting grit out of my eyes.

Weirdly enough, this image comes from a gaming site, discussing mecha formations. The Internet constantly amazes me.

Now, I have no problem with streets being kept clean and free of debris and I have a lot of respect for the sweepers, cleaners and garbage removal people who stop us from dying in a MegaCholera outbreak from living in cities – but I really don’t like leaf blowers. On reflection, there are a number of things that I don’t like for similar reasons so let me refer back to the piece of software I was complaining about and call it a leaf blower.

Why? Well, primarily, it’s because leaf blowers are a noisy and inefficient way to not actually solve the problem. Leaf blowers move the problem to someone else. Leaf blowers are the socially acceptable face of picking up a bag of garbage and throwing it on your neighbour’s front porch. Today was a great example – all of the dust and street debris was being blown out of the city towards the Park lands where, presumably, this would become someone else’s problem. The fact that a public thoroughfare was a pollen-ridden nightmare for 30 minutes or so was also, apparently, collateral damage.

Now, of course, there are people who use leaf blowers to push leaves into big piles that they then pick up, but there are leaf vacuums and brooms and things like that which will do a more effective job with either less noise or more efficiently. (And a lot of people just blow it off their property as if it will magically disappear.) The catch is, of course, better solutions generally require more effort.

The problem with a broom is that pushing a broom is a laborious and tiring task, and it’s quite reasonable for large-scale tasks like this that we have mechanical alternatives. For brief tidy up and small spaces, however, the broom is king. The problem with the leaf vacuum is that it has to be emptied and they are, because of their size and nature, often more expensive than the leaf blower. You probably couldn’t afford to have as many of these on your cleanup crew’s equipment roster. So brooms are cheap but hard manual labour compared to expensive leaf vacuums which fulfil the social contract but require regular emptying.

Enter the leaf blower – low effort, relatively low cost, no need to empty the bag, just blow it off the property. It is, however, an easy way to not actually solve the problem.

And this, funnily enough, describes the software that I didn’t like (and many other things in a similar vein). Cost-wise it’s a sensible decision, compared to building it yourself and in terms of maintenance. It’s pretty easy to use. There’s no need to worry about being sensible or parsimonious with resources. You just do stuff in it with a small amount of time and you’re done.

The only problem is that what you are encouraged to produce by default, the affordance of the software, is not actually the solution to the problem the the software theoretically solves. It is an approximation to the answer but, in effect, you’ve handed the real problem to someone else – in my case, the student, because it’s software of an educational nature. This then feeds load straight back to you, your teaching assistants and support staff. Any effort you’ve expended is wasted and you didn’t even solve the problem.

I’ve talked before about trying to assess what knowledge workers are doing, rather than concentrating on the number of hours that they are spending at their desk, and the ‘desk hours’ metric is yet another example of leaf blowing. Cheap and easy metric, neither effective nor useful, and realistically any sensible interpretation requires you to go back and work out what people are actually doing during those hours – problem not solved, just shunted along, with a bit of wasted effort and a false sense of achievement.

Solving problems is sometimes difficult and it regularly requires careful thought and effort. There may be a cost involved. If we try to come up with something that looks like a solution, but all it does is blow the leaves around, then we probably haven’t actually solved anything.