Post #100: Why I Haven’t Left My University
Posted: March 17, 2012 Filed under: Education, Opinion | Tags: 100th post, advocacy, education, higher education, reflection, teaching Leave a commentIn light of all of the posts from people telling us why they have left their jobs (Goldman Sachs, Google and the Empire, with the meme still rising), I wanted to spend my 100th post telling you why I’m not leaving my job.
- I’m not disillusioned. A lot of the “Why I Left” (WIL) posts talk about the authors discovering that their job wasn’t what it seemed, or that it had changed and the culture was gone, or that terrible things had happened and either evil Ring Lords had taken over their world or, in some cases, Evil Hobbits had killed the Benevolent Dictator. (Perspective is important.) Yes, University culture is changing but, firstly, not all change is bad and, secondly, a lot of positive change is taking place. Is this the job I thought it was when I started? Well, no, but that’s because I didn’t really understand what the job was. Education, knowledge, learning, teaching, research, integrity, persistence, excellence. Sometimes the framework it comes in can be irritating (matrix management I’m looking at you) but the core is solid and, because of that, the house stands. I’m now spending effort to get into positions where I can help that change occur in a good way and with a good goal.
- I don’t work for shareholders. Or, if I do, I work for 22 million of them.This is a big one. Most Universities in Australia are public Universities – government money, i.e. taxes, go to the universities to pay about half of their bills. Everyone who pays tax invests in the Universities that educates them and their children. Because we live in Australia, even if you can’t pay tax at the moment, then while it is not as equitable and accessible as it used to be (we could fix that, you know) it is still possible for people to go to college. Yes, it would be nice if it were free again but that certainly wouldn’t happen under a profit-driven shareholder vested model. I work for the people and, because of that, I have to be ready to educate anyone, anywhere, anytime. I don’t get to fail off a group of people because I’ve decided that they’re not smart enough for me – I need to look at what I need them to do and what they can do and get them from one place to the other. Maybe they need more help to get to that stage? That’s my job to work out as well, at my level. Some of them won’t make it, sure, but I never want it to be due to anything that I didn’t do.
- My job is fantastic.On a given day I can be discussing new developments in technology, encouraging a group of students to code, writing applications for my own research or getting time to stare at a wall and think about how to make the world a better place. Better yet, I have AMAZING ROBES OF POWER in which to do this in times of high celebration. Yes, every so often someone says “Those who can do, those who can’t teach” but I have been and I have done, and I continue to do, and now I also teach (I’ve posted in the past about authenticity). The most useful thing about that phrase is that, when it’s said seriously, you’ve just been saved a lot of effort in character assessment. 🙂
- I am a small part of a large community doing the most important job of allFrom kindergarten to PhD, the preparation and training of the next generation is one of the most important things that will ever get done. Since we developed writing, we’ve been able to scale our expert numbers up to match the number of trainees with increasing ability – first we had to copy by hand, then print and now we have electronic distribution. But we still need educators to complete the process of developing knowledge and enabling people to be able to receive and develop knowledge. But what we do is important because, without it, society goes away. Knowledge erodes. Things fall down. The machine stops.
- Every so often, someone says thank you. Every so often, one of my students comes back, covered in the dust of the real world and thanks me for what I’ve done. Yes, they often say things like “Wow, that thing you told me – did you know it was right?” but I know what they mean. All that sitting in lecture theatres and working on assignments – it had a purpose. That purpose was the right one. Thank you.
And that’s five good reasons why I’m still here.
The Binary World of Steve Jobs
Posted: March 11, 2012 Filed under: Education, Opinion | Tags: education, higher education, principles of design, reflection, steve jobs, teaching, teaching approaches Leave a commentI’ve commented before on Steve Jobs but, having just finished Walter Isaacson’s fascinating biography, I’ve had some other thoughts that I wanted to talk about here.
I stand by my previous post, regardless of the success of Apple or Steve Jobs’ achievements, I still wouldn’t let him near my classes but there are still many things that they can learn from his ideas, his example, his life and, of course, his death. It’s just important to separate some of the innate Steveness from the ideas. His desire for the right solution, his attention to design, his drive for perfection are all things that I can use in my teaching. The amount of time spent trying to make every piece of something functional and beautiful – I couldn’t find better exemplars of the design principles I’ve been talking about and you can find them in most homes and in most people’s hands.
But one thing that was thrown into sharp relief for me throughout the biography was the strictly dichotomous nature of his world view. A dichotomy is the splitting of something into two, non-overlapping parts. An often heard dichotomy is “if you’re not with us, you’re against us.” (This is usually a false dichotomy, implying that there are only two choices when there are probably more. If you’re curious, the “Saw” movie franchise exercises the false dichotomy for most of its running – pretending that the protagonists only have two options and that the choice that they make inside that morally and physically restrictive space is somehow a reflection of their ethics.)
Steve Jobs’ world was full of dichotomies. Things were either excellent or they were terrible. Sometimes this switched, very rapidly, depending on the day or who was being spoken to. People were heroes or… well, let’s say villains because I’m trying to keep this clean. There is no doubt that this contributed to the pursuit of excellence in many ways, but my reading of the biography rather obliquely suggests that it was the sheer brilliance and excellence of the people around in Apple that made this happen, to some extent despite this stark view.
This is pretty much what Isaacson reports as Steve Jobs’ world view and, while it’s quite clear and clean in many regards, it’s simplicity is undermined by the fact that the things in either set could cross that yellow line in unpredictable ways. Now, once again, yes, Apple are hugely successful and there is no doubt that this binary approach had a lot to do with a great deal of its success – but this is not a view that naturally generates discussion. Once again, this is an important part of my job: I need to get students talking.
It would be trivial for me to walk out, ask a question, mock people who give me a weak or incorrect answer, write ‘idiot’ on their assignments and never give them strong guidance as to how to fix it other than “It’s not right”, but it’s not what I’m getting paid for. I will happily talk to my students about purity of vision, strong design principles, try to give them feedback that they recognise as feedback to reinforce this (trickier than it looks) but, at the end of the day, me lecturing at people doesn’t get as much information across as me getting them involved in a broader discussion of issues and principles. It’s very easy to say “this sucks”. It’s much harder to say why this sucks and in discussing why we naturally start to head towards how we can fix it, because we can see the reasons that it’s terrible.
Now, I’m going to move away from Steve’s heroes/villains, great/terrible dichotomies to some of those I see from students while I teach. I have to be able to handle a far less dichotomous view of the world and I have to draw the students away from this as well. Hardware and OS dichotomies abound: PCs don’t suck, Macs don’t rule. Macs aren’t for grandmas and noobs, PCs aren’t the only true programming platform. There’s the regrettable and seemingly entrenched gender dichotomy in STEM – men and women are far more individually distinctive than any mindless and echolalic gender stereotypes that try to give a falsely dichotomous split. (And, of course, this doesn’t even begin to address the discussion on the number of gender identities being greater than two!)
I don’t have a fundamental problem with people being able to identify things that they like or don’t like, I just need to exercise this as a matter of degree in my teaching and I have to pass on to my students that even if they want to draw a line in the sand to separate their world, having only two categories imposes a very hard structure on a much more complicated world. I also need to be able to explain why a categorisation has been made or all I’m going to pass on is dogma – something indisputable that has to be specifically learned in order to be known, versus something that is a matter for discussion. I teach Computer Science – a discipline based heavily on mathematics, usually implemented in artificially-created, short-term universes with arbitrary physical rules inside the system. I’m not sure that I have enough hard ground to stand on to be dogmatic!
At the end of all this, there’s no doubt I would have found Steve Jobs charismatic, fascinating and terrifying, probably in equal parts, and I suspect that he would have had little time for my somewhat wooly, generous and contemplative approach. I certainly could never have achieved what he achieved and I don’t seek to criticise him for what he did because, frankly, I don’t really know enough about him and who am I to judge? But I can look at this example and think about it, in order to work out how I can improve the way that my students think, work and interact with other people. And, bottom line, I don’t think false dichotomies are the way to go forward.
I Am Thinking, HE/SHE Is Procrastinating, THEY Are Daydreaming
Posted: March 10, 2012 Filed under: Education, Opinion | Tags: design, education, higher education, MIKE, reflection, resources, teaching, teaching approaches, work/life balance, workload 5 CommentsThis is a follow-up thought to my recent post on laziness. I spend a lot of time thinking and, sometimes, it would be easy to look at me and think “Wow, he’s not doing anything.” Sometimes, in my office, I stare at a wall, doodle, pace the corridor, sketch on the whiteboard or, if I’m really stuck, go for a walk down by the river. All of this helps me to clear and organise my thoughts. I use tools to manage what I have to do and to get it done in time but the cognitive work of thinking things through sometimes takes time. The less I sleep, the longer it takes. That’s why, while I’m jet lagged, I will do mostly catch-up and organisational work rather than thinking. Right now I can barely do a crossword, which is an excellent indicator that my brain is fried for anything much more complex than blogging. Given that I last slept in a bed over 30 hours ago, this isn’t surprising.
Now it’s easy to accept that I stumble around, somewhat absent-mindedly, because I’m an academic and you can all understand that my job requires me to do a lot of thinking…
But so many jobs require a lot of thinking to be done well – or , at least, the component tasks that go to make up modern jobs.
It’s a shame then that it’s activity that most people focus on rather than quality. If I were to sit in my office and type furiously but randomly, answer mails curtly, and never leave for coffee or cake, have to schedule meetings three weeks in advance – what a powerhouse I would appear! Except, of course, that I wouldn’t really appear to be that to people who knew what I was supposed to do. I don’t do the kind of job where I can move from task to task without, in most cases, detailed research including a search for new material, construction, creation, design, analysis, building, testing and executing. As always, this doesn’t make my job better or worse than anyone else’s, but I don’t carry out the same action repeatedly, an action that can be reduced in cognitive load with familiarity, I tend to do something at least slightly different each time. Boiler plate repetition is more likely to indicate that I am not doing my job correctly, given the roles that I hold.
So, if there are no points in a week where I sit there with books or papers or doodles or sketches of ideas and I think about them – then I’m really running the risk of not doing my job. I need to produce work of high quality and, because there’s a lot of new content creation, there’s creation/editing/testing… load throughout. Some of which, to an external viewer, looks like sitting around throwing paper into the bin while I hunt for solutions.
I think about this a lot for my students. I expect them, in a lecture, to not sit and think so much that they don’t communicate. I will try and bring them back from mental flights of fancy rather than let them fly off because I’ve only got an hour or two with them and need to try to get certain concepts across. And then what? Sometime in 4th year, or PhD, I expect them to flip a switch and realise that the apparent inactivity of quiet, contemplative thought is one of the most productive activities? That a day where you write eight pages, and on review only salvage half of one page, could be the most important and useful day in your PhD?
This is why I tend not to give out marks for ‘just anything’ – two pages of nonsense gets zero, there are no marks for effort because I am rewarding the wrong activity, especially where we haven’t achieved quality. Similarly, I don’t give out marks for attendance but for the collaboration – if you are after an activity, getting the students to do something, I think it’s always best to reward them for doing the activity, not just attending the framing session! But this, of course, comes hand-in hand with the requirement to give them enough timely feedback that they can improve their mark – by improving the quality of what they produce.
Electronic learning systems could be really handy here. Self-paced learning, with controlled remote assessment mechanisms, allows this thinking time and the ability to sit, privately, and mull over the problems. Without anyone harassing them.
Years ago, when I was still in the Army Reserve, we were on exercise for a couple of weeks and my soldiers were getting pretty tired because we’d been running 4 hour shifts to staff the radios. You sat on the radios for 4 hours, you were off for 4. Every so often you might get 6 hours off but it was unlikely. This meant that my soldiers were often sleeping in the middle of the day, desperately trying to make up lost sleep as well as periodically showering, shaving and eating. 4 hours goes really quickly when you’re not on duty. People in our base area who WEREN’T doing these shifts thought that my soldiers were lazy and, on at least two occasions, tried to wake them up to use them on work parties – digging holes, carrying things, doing soldier stuff. My soldiers needed their sleep and I was their commander so I told the other people, politely, to leave them alone. My operators had a job to do and maintained the quality of their work by following a very prescribed activity pattern – but the people around them could only see inactivity because of their perspective.
Maybe it’s time to look at my students again, look at what I’m asking them to do and make sure that what I’m asking and that the environment I’m giving them is the right one. I don’t think we’re doing too badly, because of previous reviews, but it’s probably never too soon to check things out again.
Staring In The SIGCSE Mirror
Posted: March 9, 2012 Filed under: Education | Tags: education, higher education, reflection, resources, sigcse, teaching, teaching approaches, work/life balance Leave a commentOne of the great things about going to a top notch conference like SIGCSE is that you get a lot of exposure to great educators bringing their A game for their presentations and workshops. It’s a great event in many ways but it’s also highly educational. I wrote furiously during the time that I was there (and there are still some blog posts to come) because there was so much knowledge flowing, I felt that I had to get it all down.
It is also valuable because it is humbling. There are educators who are scraping together feather, burnt cork and a few pebbles and producing educational materials and content that would knock your socks off. Given that attending SIGCSE is a significant financial expenditure for an Australian, it’s a quiet reminder that my journey to SIGCSE had better have a valuable outcome now that I’m back. A lot of my colleagues are doing amazing things with far less – I have no excuse to not do at least as well. (And I’ve certainly been trying.)
It’s inspirational. Sometimes it feels like we’re all adrift in a giant cold sea, in little boats, in the dark. We do what we can in our own space but have no idea how many people are out there. Yet there are so many other people out there. Holding up our lights allows us to see all of the other boats around us – not a small fishing fleet but a vast, floating city of light. Better still, you’ll see how many are close enough to you that you can ask them for help – or offer them assistance. Sound, ethical education is one of the great activities of our species, but it’s not always as valued as it could be – it’s easier when you have some inspiration and a sea full of stars.
It’s levelling. It doesn’t matter whether you’re from the greatest or the smallest college – if your work was accepted to SIGCSE then other people will hear about it. Your talk will be full of people from all over the sphere who want to hear about your work.
It encourages people to try techniques so that they, in turn, may come back and present one day. It also reminds us that there is a place where CS Education is the primary, valued, topic of conversation and, in these days of the primacy of research value, that’s an important level of encouragement.
There are so many more things that I could say about the experience but I think that my volume of blogging speaks pretty much for itself on this event. How did it make me feel? It made me want to be better at what I did, a lot better, and it gave me ways to do that. It made me hungry for new challenges at the same time it gave me the materials and tools to bring a ladder to scale those challenges.
I’ve always said that I don’t pretend to be an expert – that this blog is reflective, not instructive or dogmatic – but that doesn’t mean that I don’t strive to master this area. Attending events like SIGCSE helps me to realise that, with work and application, one day I may even manage it.
Soft Power follow-up
Posted: March 8, 2012 Filed under: Education, Opinion | Tags: advocacy, education, higher education, reflection 2 CommentsThe magazine “Monocle” has covered soft power in previous issues and, amusingly enough, about 24 hours after I put the previous post into the queue, they ran another article featuring a hard/soft comparison that was very similar to mine – I hadn’t seen it and, obviously, they neither saw nor cared about mine but the coincidence amused me. However, other discussions of soft power in the media include what will happen to the Cato Institute, which has had a significant cultural influence (whether for good or ill I leave to the reader) and now appears to be moving towards a less diverse controlling board. I’m not advocating for Cato (most certainly not) but this is a salient reminder that soft power is used by many different people to attempt to carry out non-military or confrontational change for whatever they consider to be the correct way to live or carry out activity x.
Putting Education into this sphere of “things that you should really think about” seems even more appropriate in this context. But, and it’s a big but (and I cannot lie), it is as easy to place material into the public eye that attacks teaching as it is to defend it. Regrettably, enough people are influenced by the first argument that they say which even vaguely aligns with their beliefs – it becomes a fact and attempts to argue against it just reinforce the fact. What this means to me is that positive, constructive examples should be seen everywhere.
Which comes back to us. I’m still a bit jet lagged but it’s right on top of my to do list. “Be educationally excellent – frequently.” 🙂
Education: Soft Power but Hard Sell
Posted: March 8, 2012 Filed under: Education | Tags: advocacy, education, higher education, reflection, soft power, teaching, teaching approaches Leave a commentIn 1990, Joseph Nye coined the term soft power to mean “the ability to obtain what one wants through co-option and attraction” (Wikipedia), in contrast to using payment and coercion, which is hard power. In the realm of nations, we can cast hard power as the military might and cash resources, but soft power is harder to pin down. There are many (conflicting) discussions about the accuracy of this separation and what falls into which category but what is generally agreed is that a nation’s culture is one of its most engaging forms of co-option and attraction.
And one of the most enduring contributors to a nation’s culture, and an indication of its future culture, is its education system.
While a country’s military might is generally directly linked to all of its other hard power indicators, its educational influence and culture are harder to pin down. I can count tanks, or dollars in the bank, but should I be measuring number of students, number of academics, world standing, literacy or some complex composite measure?
Consider France. The French Alliance Française has been one of the most important ways of spreading French language and culture in the period following the decline of French as the dominant language of diplomacy. It’s an educational approach that spreads a very distinct cultural message – French is sophisticated, fun and something desirable. Do we measure its success by number of French tourist, French speakers or number of Alliance Française offices?
We are all aware that many governments are trying to quantify the efforts of educators, using standardised tests and other performance measures, but this is generally more linked to funding measures and notional ranking structures. What if we could quantify our educational contribution to culture then we can immediately provide a lever for a government in terms of dollars or cultural impact.
Imagine that we could say that investing $10,000,000 in education was equivalent to the impact of a strong positive leadership decision. Or that it would bring in 5,000 more students, who would then take our education culture back out to the world.
If we could get soft power and hard power on to the same table, could we ever say that an centrally-funded teacher post-graduate study program was equal to an aircraft carrier in terms of regional stabilisation. Soft power needs hard currency, which means that the funding agencies and the government have to be willing to put money into it. And the first step is making sure that the decision makers understand how important soft power, cultural impact and education are. The second is making sure that it’s the kind of importance that gets funded, rather than recognised and left without money.
Obviously, this is a difficult problem to solve – but the first problem is reminding people that education makes our culture and our culture has a strong influence on the world’s view of us. Regrettably, soft power is easy to talk about but, ultimately, it’s a very hard sell.
Laziness or Procrastination? I Have the What But I Need the Why!
Posted: March 7, 2012 Filed under: Education | Tags: education, higher education, reflection, teaching, teaching approaches, timebank 3 CommentsI’ve referred, several times, to the fact that my students have managed to make it through all those years of school before they meet the pre-requisites, get a sufficiently high score and then select the Uni I work at. If people had really bad study habits before they hit Uni, they probably wouldn’t hit Uni. (This ignores all the issues as to WHERE those bad habits come from – I’m not saying that the students are responsible for everything but that an inability to study, for whatever reason, will be a likely bar to academic progression.) This means that the bad study behaviours that we see in early years of Uni are most likely to be transition issues on going from school to Uni – the change in structure, the different requirements and, most obviously, the fact that only a subset of the people who were in school have made it to Uni and, based on this, the educational requirements have now been tailored to these people. But, yes, some poor academic behaviour may be brought in – which immediately raises the question as to how the students with this behaviour have made it this far?
When people talk about lazy students, I always wonder how someone could have been lazy up until this point and still get through. The answer, generally, is that students at the top end of the academic spectrum have often been able to get through with less effort than other students. In certain circumstances, for particularly gifted students, they may never really had to extend themselves at all. When they get to University, we do try to challenge and extend everyone, but these students may never have formed a mental model that required them to read work when it was handed out and allocate enough time to it – and their just-in-time, ‘when I think of it’ model starts to fall apart. So this is one situation in which a (to date) lazy student could hit our system.
What if the vast number of students who are late in handing in, or just-in-time/just-too-late, are procrastinators, rather than lazy? It’s a lack of awareness of the amount of work involved, which is often related to a lack of subject understanding and structure, that can lead to them working late. You can see this in the data that says that roughly a third of out students start handing in work for assignment on the last day, or that the vast majority of electronic support material is accessed in the 48 hours before the exam. Rather than not committing to the work, based on previous success with a lazy approach, we see a lack of understanding of what is involved and the time commitment doesn’t match what is required.
We have a lot of quantitative data on student hand-in and assessment behaviours, but I don’t have the “Why?” of the data. This is where surveys and student interviews can give us a ‘Why’ for our ‘What’ which, we hope, will tell us ‘How’ we can get more students to take accurate control of their time management.
Impact and Legacy. A Memoriam For a Man I Never Met.
Posted: March 6, 2012 Filed under: Education, Opinion | Tags: education, paul haines, reflection, work/life balance Leave a commentPaul Haines is dead. I never met him. Part of his legacy, however, is that you can read what I’m writing now.
Paul was a writer, and a very good one, who I got to know, to an extent, through LiveJournal. Regrettably, it was after he was diagnosed with the cancer that went on to kill him, on March 5th, 2012, but his account of his striving to survive and his continuing desire to write and be a father and a family man had a great effect upon me. Sadly, it didn’t remove my love of subordinate clauses but my own fiction is now a far more Australian fiction – a more authentic expression of myself. I told him that it was an embarrassment that it took a New Zealander to show me how to be Australian. I’m happy in that I was able to tell him this while he was still alive and awake, before he slipped deeper down and went. I’m sad in that we agreed to share a beer one day, me hoping that it would come to pass and him knowing that it was a ghost’s promise. I’m sad that he leaves behind a wife and young daughter. And I’m angry at cancer but, then, I’m always angry at cancer.
I have always considered my legacy to be my students and my friends. I have no children of my own and cats don’t last forever. The extent to which I now feel the loss of a man I never met reminds me, not that I should need it, that honest writing, regular writing, naked writing is a legacy of its own. Part of Paul’s legacy is here, on this page as you read it, as well as in his books and on-line writing.
If you’re reading this, then you know I write – but do you? What do you want to say to the world? They say that “The first Velvet Underground album only sold 10,000 copies, but everyone who bought it formed a band.” I wonder how many people we can get to write? Paul’s struggle, his account of his life, his works and his untimely death, foreshadowed as it was for so long, touched me and led me to write. To finally start putting things out there. Not because I have anything that amazing to say but because I have anything to say at all.
You don’t know when and you don’t know where. Do you have something to write? Do you have anything to say? Share it with us all, please. We may hate it, it may scare us – or it might inspire another person. More impact. A legacy.
Tomorrow I will fly home. As I approach New Zealand, Paul’s birthplace, and as I leave it and head towards his adopted home, I’ll raise a glass for that beer we never had and toast his memory. And when I land, I look forward to reading your writings.
RIP: Paul Richard Haines 8 June 1970 – 5 March 2012
Dealing with the Rudent – the Rude Student
Posted: March 6, 2012 Filed under: Education | Tags: education, higher education, reflection, teaching approaches 1 CommentOne of the most frustrating parts of any educator’s job is dealing with people who have decided that they can be rude to you. No, scratch that, that’s the most frustrating part of any job! With students, it’s sometimes hard to tell whether you’re dealing with social dysfunction, frustration, lack of respect, feigned lack of respect or any of the other forms of mis-directed aggression that masquerade as rudeness.
In some cases, students genuinely don’t realise how they sound – a simple nudge in the right direction can help them. However, the tone that you take in response is always going to be important here. The escalation of rudeness is easy to fuel and hard to stop. That’s one of the reasons that we have what amounts to be a ‘generous tone and interpretation’ policy on our electronic forums. We expect our students to be polite to each other, to think about what they’re writing and to try and interpret another person’s comments in a positive light.
Recently I had a student start posting and it was hard to tell if he was forming sentences clumsily or actually being rude. I gave him the benefit of the doubt for a couple of posts and then, when he started going further, I stepped in and suggested that he looked at his tone as he was heading towards the problem area. What’s interesting is that his messages were directed at me and I would have stepped in sooner if it had been anyone else.
I don’t have much to add to the vast body of educational psychology and people management that covers all of this, except to give my handling mechanisms for public student communication spaces as a simple list.
- Be explicit about your politeness policy – don’t depend on implicit rules. I announce these at the start.
- Be as consistent as you can about this – respect should be omnidirectional. I try to be welcoming, friendly and polite. Any serious disciplinary admonishment is NEVER in the public eye.
- If a message, post or comment makes you even vaguely angry – step away and don’t respond until you’re calm (if you can).
- Re-read all messages before sending them to check your tone and, if in doubt, ask someone else to look at it. If you can, add something positive to the message to redirect the discussion back to the main point. Remember to encourage positive discussion!
- Always send messages and communicate at the level of politeness and respect that you want back.
- Never read the forums or e-mail when you’re already in a bad mood – it’s a dark lens.
- Be direct. Give your message and move on. Most students aren’t that bad and will be fine after the occasional flare-up. Let it go.
- If someone keeps being rude, move it up the chain and seek disciplinary intervention, even if it’s a personal chat from the Head of School. We’re serious about politeness, so stick to your guns.
- If you ever make a serious gaffe on any of these, suck it up, apologise and move on. Learn from it.
- Always apply the same rules of protection to yourself – you are not a punching bag.


